Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return under the conditions below.

Conditions of Return

  • The buyer can return this item.

  • The buyer must contact us and start the return within 14 days of delivery.

  • Items must be returned in their original, unused condition.

  • The buyer is responsible for return shipping costs.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return Address

All returns must be sent to the following address:

3318 Memorial St,
Alexandria, VA 22306
United States

Non-Returnable Items

The following items cannot be returned:

  • Custom and personalized items (including custom car rugs and license plate designs) once production has started. See “Custom Orders” below.

  • Items damaged due to misuse or improper handling after delivery

  • Items returned without original packaging or missing parts

    Custom Orders
    Every custom rug is made specifically for you, so our approval process is designed to protect you:

    1. After you place your order, our design team creates a digital preview of your rug and emails it to you (usually within 2–7 days).
    2. Nothing goes into production until you approve the design. If you’d like changes, simply reply to the email and we’ll revise it until you’re happy.
    3. If we’re unable to create a design you’re satisfied with, we’ll issue a full refund before production begins.
    4. Once you’ve approved your design and production has started, custom orders can’t be cancelled, returned or refunded, unless your rug arrives damaged or defective (see “Damaged or Incorrect Items” below).

Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed back to your original payment method within 3–7 business days.

Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery with photos. We will resolve the issue by sending a replacement or issuing a refund.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.
Once 24 hours have passed, or once production/shipping has begun, cancellations are no longer possible.

Contact Us

For any questions about returns or refunds, please contact us:
📧 info@rilvadesign.com